Privacy Policy

Privacy Policy

Last Updated: June 26, 2026

The National Ambulance Service (NAS) of the Republic of Ghana is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our public portals.

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1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the website includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and details regarding a report of side effects or complaint that you voluntarily give to us when you fill out forms on the website.
• Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.
• Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Coordinate and dispatch emergency ambulance services based on reports.
• Respond to inquiries, feedback, or complaints submitted through our forms.
• Monitor and analyze website usage and trends to improve user experience.
• Generate anonymous statistical data for public health planning.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations, including:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Emergency Medical Responders: We may share necessary details with dispatched emergency technicians, units, and hospitals to expedite care.
• Ministry of Health Ghana: As a government entity, we may report aggregated, non-identifying health and statistic data to the Ministry of Health.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have the right to request access to the personal information we hold about you, request that it be corrected, or request that it be deleted. If you wish to make a request, please contact us using the contact details provided below.

6. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: